Shipping & Delivery Policy

At VOKRE, we want your order to reach you safely and on time. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through the VOKRE website.

1. Shipping Availability

VOKRE ships to customers in the United States, United Kingdom, Europe, and selected international destinations.

Shipping availability may vary depending on the destination, product, and local delivery restrictions. Available shipping options and applicable costs will be shown during checkout.

Some destinations may be temporarily unavailable due to carrier restrictions, customs requirements, or other delivery limitations.

2. Order Processing

Orders are processed after payment has been successfully received and confirmed.

Our standard processing time is:

X.y.z  business days

Processing times may take longer during sales, holidays, promotional periods, or periods of unusually high order volume.

If an item requires additional processing time, the applicable estimated timeframe will be communicated on the product page or during checkout.

3. Delivery Times

After your order has been dispatched, estimated delivery times are:

These are estimated delivery times and are not guaranteed unless a specific guaranteed delivery service is offered at checkout.

Delivery may take longer due to customs clearance, carrier delays, severe weather, public holidays, incorrect address information, or other circumstances outside VOKRE's reasonable control.

4. Shipping Charges

Shipping charges, if applicable, are calculated and displayed at checkout before payment.

If VOKRE offers free shipping for a particular order, product, promotion, or destination, the applicable offer will be clearly displayed on the website or at checkout.

Additional customs duties, import taxes, or other destination-specific charges may apply depending on the delivery country.

5. Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.

Unless VOKRE specifically states otherwise at checkout, these charges are the responsibility of the customer.

Customs procedures and charges vary by country and are outside VOKRE's control. Customers are responsible for providing accurate information required for customs clearance and complying with applicable import requirements.

6. Tracking Your Order

Once your order has been dispatched, we will send a shipping confirmation email containing tracking information when available.

You can use the tracking number to monitor your shipment directly through the relevant carrier.

Tracking information may take some time to become active after the parcel has been handed to the carrier.

7. Delivery Address

Please make sure your shipping address, postal code, phone number, and other delivery details are accurate before completing your order.

Once an order has been dispatched, we may be unable to change the delivery address.

If you notice an incorrect address after placing your order, contact VOKRE Customer Support as soon as possible. We will make reasonable efforts to assist, but changes cannot be guaranteed once an order has entered the shipping process.

8. Failed Delivery Attempts

If the carrier cannot complete delivery because no one is available, the address is incorrect, or the carrier requires additional information, the customer may need to contact the carrier or arrange another delivery attempt.

If a parcel is returned to VOKRE because of an incorrect address, refusal of delivery, failure to collect, or another customer-related delivery issue, additional shipping charges may apply before the order can be reshipped.

Where applicable, any refund or cancellation will be handled in accordance with our Returns, Refunds & Cancellation Policy and applicable consumer law.

9. Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact VOKRE Customer Support with your order number and tracking information.

We may contact the shipping carrier to investigate the shipment and determine its current status.

If an order is confirmed as lost in transit, VOKRE will work with the customer to provide an appropriate solution, which may include a replacement or refund, subject to the circumstances and applicable law.

10. Damaged Packages

If your package arrives visibly damaged, please contact VOKRE Customer Support as soon as reasonably possible.

Where possible, take photographs of:

• The outer packaging

• Shipping label

• Damaged packaging

• The product and any visible damage

This information may help us investigate the issue with the carrier and determine the appropriate resolution.

Damage occurring during delivery will be handled in accordance with applicable law and our Returns, Refunds & Cancellation Policy.

11. Delivery Delays Outside Our Control

Delivery may occasionally be delayed because of circumstances beyond VOKRE's reasonable control, including:

• Severe weather

• Natural disasters

• Customs delays

• Carrier disruptions

• Public holidays

• Strikes or transportation disruptions

• Incorrect or incomplete delivery information

• Government restrictions or other unforeseen events

When we become aware of a significant delay, we will make reasonable efforts to keep affected customers informed.

12. Order Confirmation

After completing your purchase, you will receive an order confirmation email containing your order details.

If you do not receive your confirmation email, please check your spam or junk folder first. If you still cannot locate it, contact VOKRE Customer Support.

13. Multiple Items & Separate Shipments

If an order contains multiple products, VOKRE may ship items separately depending on product availability, processing requirements, or warehouse arrangements.

If your order is shipped in multiple packages, you may receive separate tracking information.

14. USA, UK & European Customer Rights

This policy is intended to operate alongside applicable consumer protection laws.

For customers in the UK and EU, statutory rights relating to delivery, cancellation, refunds, and faulty or non-conforming goods remain unaffected. UK and EU rules generally require delivery within the agreed timeframe or, where no different timeframe has been agreed, within 30 days, subject to applicable exceptions.

For customers in the United States, VOKRE will comply with applicable requirements concerning advertised shipping times and shipping delays. Where a promised shipping timeframe cannot be met, applicable rules may require customers to be offered the choice of accepting a delay or cancelling for a refund.

Nothing in this policy is intended to limit or exclude any mandatory consumer rights that apply to your purchase.

15. Contact Us

If you have questions about shipping or the status of your order, please contact:

Email: contact@nextpath.pt

Address: Avenida Fernando Valle No 17, 2700-392 Amadora, Portugal

Contact: (+351 920 035 889)

We are happy to assist with order tracking, delivery questions, and shipping-related concerns.