Returns & Refunds Policy

At VOKRE, we want you to feel confident when ordering from us. If your purchase isn't the right fit for you, we're here to make the return process simple and straightforward.

This policy explains how returns, refunds, exchanges, and order cancellations work for purchases made through VOKRE.

1. 30-Day Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the item must be:

  • Unused and in its original condition

  • Free from stains, odors, damage, or visible signs of wear

  • Returned with its original packaging, tags, and accessories, where applicable

  • Securely packaged to prevent damage during return shipping

For leather jackets, gloves, caps, wallets, belts, and other wearable products, you may inspect and try the item as you would in a store. However, items that show signs of use beyond reasonable inspection may not be eligible for a full refund, where permitted by applicable law.

2. How to Request a Return

To start a return, contact VOKRE Customer Support within 30 days of receiving your order.

Please provide:

  • Your order number

  • Full name

  • Product name

  • Reason for the return, if applicable

  • Photos of the item if it is damaged, defective, or incorrect

Once your return request is approved, we will provide the appropriate return instructions.

Please do not send a product back without first contacting us.

3. Return Shipping

For returns due to a change of mind, preference, or sizing, the customer is responsible for the return shipping cost unless VOKRE has specifically stated otherwise.

If you received an incorrect, damaged, or defective item, please contact us before returning it. Where the issue is covered by applicable consumer law or VOKRE's responsibility, we will provide the appropriate remedy and handle return shipping as required.

4. Refunds

Once we receive and inspect your returned item, we will confirm whether the return has been approved.

Approved refunds will be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Where applicable, the refund will include the standard delivery charge paid for the original order. Additional costs paid for an upgraded delivery option may not be refundable where permitted by law.

5. Exchanges

If you need a different size, colour, or product, please contact us before returning your order.

Where an exchange is available, we will provide instructions for completing the exchange.

If the requested product, colour, or size is unavailable, you may return the item and receive an eligible refund instead.

6. Damaged, Defective, or Incorrect Items

We inspect products before dispatch, but if your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the packaging, where relevant

After reviewing the issue, VOKRE may provide an appropriate remedy, which can include a replacement, repair, refund, or other solution depending on the circumstances and applicable law.

Your statutory consumer rights remain unaffected by this policy.

7. Sale & Discounted Products

Sale and discounted products are eligible for returns under the same general return conditions unless a specific promotion clearly states otherwise.

A reduced price does not remove any statutory rights relating to defective, damaged, or non-conforming products.

Any special promotional return conditions will be clearly communicated before purchase.

8. Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law, including:

  • Personalised or custom-made products

  • Products that have been worn, used, altered, or damaged beyond reasonable inspection

  • Products returned without essential original components or accessories where this prevents the item from being resold

This section does not limit any consumer rights that cannot legally be excluded.

9. Order Cancellation

If you need to cancel your order, please contact VOKRE as soon as possible after placing it.

We will make reasonable efforts to cancel your order before it enters processing or shipping.

Once an order has been dispatched, cancellation may no longer be possible. In that case, you may use the applicable return process after receiving the order.

If VOKRE cannot ship an order within the delivery timeframe promised at the time of purchase, we will provide the appropriate options required under applicable law, which may include cancellation and a refund.

10. International Returns

VOKRE serves customers in the United States, United Kingdom, Europe, and other international markets.

Return shipping procedures, customs requirements, duties, and taxes may vary depending on the destination country.

If you are returning an order internationally, please contact VOKRE before shipping the item so that we can provide the correct return instructions.

Customers should not send returns to an address that has not been confirmed by VOKRE.

11. UK & European Customer Rights

Customers in the United Kingdom and European Union may have additional statutory rights when purchasing products online.

For eligible online purchases, UK consumers generally have a 14-day cancellation period beginning when the goods are received, followed by a further period to return the goods after cancellation.

EU consumers generally have a 14-day withdrawal period for online purchases. EU consumer law also provides a minimum 2-year legal guarantee for goods that are faulty or do not conform to the contract.

These statutory rights apply independently of VOKRE's 30-day commercial return policy and are not limited by this policy.

12. USA Customer Rights

For customers in the United States, VOKRE's 30-day return policy applies to eligible purchases unless a different policy is clearly stated at the time of purchase.

Where an order cannot be shipped within the timeframe promised, applicable US rules may require the seller to provide the customer with an opportunity to agree to a delay or cancel the order and receive a refund.

13. Legal Consumer Rights

This Returns, Refunds & Cancellation Policy is intended to work alongside applicable consumer protection laws.

Nothing in this policy is intended to exclude, restrict, or replace mandatory consumer rights that apply to you under the laws of your country or region.

Where applicable law provides greater protection than the terms stated here, the applicable legal rights will continue to apply.

14. Contact VOKRE

If you have questions about a return, refund, exchange, cancellation, or defective product, please contact our customer support team. – (Contact us Page)

Please keep your order number available so that we can assist you as quickly as possible.

VOKRE
Email: contact@nextpath.pt

Address:Avenida Fernando Valle No 17, 2700-392 Amadora, Portugal

Contact: (+351 920 035 889)